Frequently Asked Questions

Everything you need to know about MoodStead

General

Common questions about MoodStead and how it works.

Frequently Asked Questions

MoodStead is a mental health tracking and wellness app designed for people living with conditions like schizophrenia, bipolar disorder, depression, anxiety, and more. It combines daily tracking, evidence-based therapy tools (like CBT thought records and behavioral activation), medication management, and AI-powered insights — all in one calming, easy-to-use app.
MoodStead is designed for anyone managing a mental health condition, particularly those with schizophrenia, bipolar disorder, depression, anxiety disorders, PTSD, OCD, schizoaffective disorder, BPD, ADHD, eating disorders, panic disorder, and social anxiety. It's also useful for therapists and psychiatrists who want data-driven insights from their patients.
No. MoodStead is a complementary tool that helps you track your mental health and practice evidence-based techniques between sessions. It does not provide medical advice, diagnosis, or treatment. Always work with your healthcare provider for professional care.
MoodStead is available on iOS (App Store), Android (Google Play), and as a web application. Your data syncs seamlessly across all devices.

Privacy & Security

How we protect your most sensitive information.

Frequently Asked Questions

Absolutely. Your health data is encrypted both in transit (TLS/SSL) and at rest. We never sell your data to third parties. You can export or delete your data at any time. We follow strict data protection practices in compliance with GDPR and other privacy regulations.
Only if you choose to share it. You can generate PDF reports to bring to your sessions, but your data is never automatically shared with anyone. You are always in control.
Yes. You can export all your data at any time in standard formats. You can also request complete account deletion, which permanently removes all your data from our servers.

Subscription & Billing

Questions about plans, payments, and subscriptions.

Frequently Asked Questions

Yes! MoodStead offers a free tier with core tracking features including mood tracking, sleep logging, basic daily check-ins, breathing exercises, and your safety plan. Premium features like CBT thought records, behavioral activation, AI insights, and PDF reports require a subscription.
New users get a 30-day free trial of all premium features. No credit card required to start. After the trial, you can continue with the free tier or upgrade to premium.
Yes, you can cancel anytime. Your premium access continues until the end of your current billing period. No cancellation fees, no questions asked.
We offer a 30-day money-back guarantee for annual and lifetime plans. If you're not satisfied, contact our support team for a full refund within the first 30 days.

Features & Usage

How to get the most out of MoodStead.

Frequently Asked Questions

Cognitive Behavioral Therapy (CBT) thought records are structured exercises that help you identify and challenge negative thinking patterns. You document a situation, your automatic thoughts, rate your emotions before and after, and develop more balanced alternative thoughts. Research shows this technique can significantly reduce symptoms of depression and anxiety.
Behavioral activation is an evidence-based therapy technique for depression. You schedule and track meaningful activities across categories like physical, social, creative, and self-care. By logging your mood before and after activities, you can see which activities genuinely improve how you feel — building momentum even when motivation is low.
The Safety Plan follows the Stanley-Brown model used by mental health professionals worldwide. It includes 6 steps: recognizing your personal warning signs, internal coping strategies, people and places for distraction, people to ask for help, professionals to contact, and steps to make your environment safe. It's always accessible on your phone.
Our AI analyzes your tracking data to find patterns you might miss. For example, it can show you how medication adherence affects your mood over time, which activities correlate with better sleep, or how your symptoms change with dosage adjustments. All analysis happens securely and your data is never shared.

Technical

Technical questions and troubleshooting.

Frequently Asked Questions

Yes. You can log entries, access your safety plan, and use breathing exercises without an internet connection. Your data syncs automatically when you reconnect.
Simply log in to your account on your new device. All your data is stored securely in the cloud and syncs across devices automatically.

Still Have Questions?

We are here to help. Send us a message and our support team will get back to you as soon as possible.

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